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Shipping Policy

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Shipping Policy

Effective Date: 21st May, 2023

Thank you for choosing to shop with us at pickar.com.ng. This Shipping Policy outlines the terms and conditions related to the shipping of products purchased through our website. Please read this policy carefully to understand how we handle shipping, delivery, and related matters.

Shipping Methods and Carriers:
We strive to provide efficient and reliable shipping services to our customers. Depending on the destination, size, weight, and nature of the product(s) being shipped, we may utilize various shipping methods and carriers, including but not limited to postal services, courier companies, and third-party logistics providers.

Shipping Zones:
We currently offer shipping within Lagos. If your location is not within our designated shipping zones, we regretfully cannot fulfill your order at this time. We apologize for any inconvenience caused.

Order Processing Time:
Once an order is successfully placed on our website, it will undergo processing before being shipped. Processing time typically takes 1- 3 business days but may vary depending on factors such as product availability, order volume, and any additional customization requested. Please note that weekends and public holidays are not considered business days.

Shipping Time:
Shipping time refers to the period it takes for your order to be transported from our warehouse to the designated shipping address. Shipping time may vary based on the shipping method selected at checkout and the destination location. Estimated shipping times will be provided during the checkout process, but please note that these are approximate and not guaranteed. Delays may occur due to factors beyond our control, such as weather conditions, customs clearance, or unforeseen events.

Shipping Costs:
Shipping costs are calculated based on various factors, including the shipping method, package weight, dimensions, and the destination address. The applicable shipping charges will be displayed at checkout before you complete your purchase. Please note that additional charges, such as customs duties or taxes, may be imposed by the destination country's authorities and are the responsibility of the recipient.

Tracking and Delivery Confirmation:
Once your order is shipped, we will provide you with a tracking number and instructions on how to track your shipment. This allows you to monitor the progress of your delivery and estimate the expected delivery date. While we strive to ensure accurate tracking information, please be aware that tracking updates may take some time to appear in the carrier's system.

Failed Deliveries and Returned Packages:
In the event that a delivery attempt is unsuccessful, the carrier may leave a delivery notice or contact you to arrange an alternative delivery time or location. If the package is returned to us due to incorrect or incomplete shipping information provided by the customer, a reshipment may be arranged at the customer's expense. Please review your shipping information carefully to avoid such situations.

Lost or Damaged Packages:
While we take great care to ensure the safe packaging and delivery of your order, unforeseen circumstances may occur during transit. In the unfortunate event that your package is lost or damaged during shipping, please contact our customer support team within [insert number of days] from the expected delivery date. We will work with you to resolve the issue and initiate any necessary claims with the shipping carrier.

Change of Shipping Address:
If you need to change the shipping address for an order that has already been placed, please contact our customer support team as soon as possible. We will do our best to accommodate your request if the package has not been shipped. Please note that we cannot guarantee the change of address once the order has left our warehouse.

Customer Support:
If you have any questions, concerns, or require assistance regarding shipping or delivery, please contact our customer support team. We are here to help and will respond to your inquiries as promptly as possible.

Please note that this Shipping Policy may be subject to change without prior notice. Any revisions or updates will be posted on our website, and the revised policy will apply to all orders placed after the effective date of the updated policy.

Thank you for taking the time to read our Shipping Policy. We appreciate your business and look forward to serving you.

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Refund Policy

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Refund Policy

Effective Date: 21st May, 2023

Thank you for shopping with us at pickar.com.ng. This Refund Policy outlines the terms and conditions related to refunds and returns for products purchased through our website. Please read this policy carefully to understand our refund procedures and your rights as a customer.

Eligibility for Refunds:
We strive to provide products of the highest quality and ensure your satisfaction. However, if you are not completely satisfied with your purchase, you may be eligible for a refund under the following circumstances:
a) Damaged or Defective Products: If the product you received is damaged, defective, or significantly different from the item you ordered, please contact our customer support team within 3 business working days of receiving the product. We will work with you to resolve the issue, which may include issuing a refund, providing a replacement, or arranging for a repair.

b) Non-Delivery: If your order does not arrive within the estimated delivery timeframe, please contact our customer support team. We will investigate the matter and, if necessary, issue a refund or reship the order based on the outcome of our investigation.

c) Order Cancellation: If you wish to cancel your order before it has been shipped, please contact our customer support team as soon as possible. We will attempt to accommodate your request, and if successful, a full refund will be issued.

Non-Refundable Items and Services:
Please note that certain items or services may not be eligible for refunds. These may include:
a) Downloadable or Digital Products: Once a downloadable or digital product has been purchased and downloaded, it is generally non-refundable. Exceptions may be made in cases where the product is defective or not as described.

b) Gift Cards or Vouchers: Gift cards or vouchers purchased through our website are non-refundable.

c) Customized or Personalized Products: Products that have been customized or personalized according to your specifications may not be eligible for refunds unless they are damaged, defective, or significantly different from the agreed-upon customization.

d) Services: Services provided by third-party providers, such as installation, maintenance, or consulting services, may have their own refund policies. Please refer to the terms and conditions provided by the respective service providers.

Refund Process:
To request a refund, please follow these steps:
a) Contact our customer support team within the specified timeframe for the type of refund you are requesting (e.g., damaged products, non-delivery, order cancellation).

b) Provide the necessary details, including your order number, a description of the issue, and any supporting evidence (such as photos of damaged products).

c) Our customer support team will review your request and may require additional information or evidence to process your refund.

d) If your refund request is approved, we will initiate the refund process. The refund will be issued to the original payment method used for the purchase, unless otherwise agreed upon.

e) Please allow a reasonable processing time for the refund to be reflected in your account. The timing may vary depending on the payment method and financial institution.

Return Shipping:
In some cases, we may require you to return the product to us before a refund can be issued. If this is necessary, we will provide you with instructions on how to return the item. Return shipping costs may be reimbursed if the return is due to a damaged, defective, or significantly different product. However, for non-damaged or non-defective returns, the return shipping costs will be your responsibility.

Changes to Refund Policy:
This Refund Policy may be subject to change without prior notice. Any revisions or updates will be posted on our website, and the revised policy will apply to all purchases made after the effective date of the updated policy.

If you have any questions or require further clarification regarding our refund policy, please contact our customer support team. We are here to assist you.

Thank you for taking the time to read our Refund Policy. We value your satisfaction and will strive to ensure a positive shopping experience with us.